Privacy Policy
NyumbaChapChap respects your privacy and is committed to protecting your personal information. We safeguard account details, listing information, verification documents, payment records, and platform activity with a strong trust and safety-first approach.
Information We Collect
To provide our services, we may collect and store the following information:
- Full name
- Email address
- Phone number
- WhatsApp number
- Account profile information
- Property listing information
- Verification application details
- Uploaded verification documents
- Subscription information
- Payment information and transaction records
- Platform activity and usage information
- Communication and support records
How We Use Your Information
The information collected may be used for:
- Creating and managing user accounts
- Processing verification applications
- Managing property listings
- Managing subscriptions and renewals
- Processing payments and transactions
- Providing customer support
- Preventing fraud and suspicious activities
- Improving platform functionality
- Sending important service notifications
- Maintaining security and system integrity
Verification Documents
Users applying for a Verification Badge may be required to upload supporting documents. These documents are used strictly for identity verification, trust enhancement, fraud prevention, and platform safety.
Verification documents are not publicly displayed and are only accessible to authorized personnel involved in the verification process.
Payment Information
Payment information may be collected and processed for verification fees, subscription fees, and other approved platform services.
NyumbaChapChap stores transaction records and references necessary for payment verification, auditing, customer support, and fraud prevention.
Fraud Prevention & Security
We may monitor platform activities, reports, ratings, listings, verification submissions, and transactions to detect suspicious behavior, prevent scams, protect users, and maintain platform integrity.
Information Sharing
NyumbaChapChap does not sell personal information to third parties.
Information may only be disclosed when:
- Required by law
- Required by regulatory authorities
- Necessary to investigate fraud or abuse
- Necessary to protect users and platform security
- Required for payment processing and verification
Data Retention
User information, verification records, listings, reports, ratings, and transaction records may be retained for as long as necessary to operate the platform, meet legal obligations, resolve disputes, and prevent fraud.
Your Rights
Users may request updates or corrections to account information. Users may also contact NyumbaChapChap regarding questions, concerns, or requests related to personal data.
Policy Updates
NyumbaChapChap reserves the right to update this Privacy Policy at any time. Continued use of the platform after updates constitutes acceptance of the revised policy.